Privacy Policy

Effective Date: January 1, 2026
Last Updated: January 1, 2026

Integrity Line LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, use our services, or communicate with us via SMS, email, or phone.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

1. Data Collection Transparency

We believe in full transparency about what information we collect and why. We collect personal information directly from you when you voluntarily provide it, as well as automatically when you interact with our website or services.

Information You Provide Directly:

• Identifiers: Name, email address, phone number, and mailing address

• Communications: Any information you provide when you contact us, request a quote, book an appointment, or complete a form

Information Collected Automatically:

• Device and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits

• Cookies and Similar Technologies: We may use cookies to improve your experience, analyze site traffic, and understand user behavior. You may disable cookies through your browser settings, though this may affect functionality.

We do not collect: Social Security numbers, financial account numbers, or sensitive health information through our website forms unless explicitly required and secured for a specific insurance application process.

2. A2P 10DLC & TCPA Compliance — SMS Communications

Integrity Line LLC complies fully with the Telephone Consumer Protection Act (TCPA) and A2P 10DLC (Application-to-Person 10-Digit Long Code) messaging requirements.

Consent for SMS:
By providing your mobile phone number and opting in—whether through a web form, keyword text-in, or verbal consent—you expressly agree to receive SMS text messages from Integrity Line LLC. This includes:

• Marketing and promotional messages

• Appointment reminders and confirmations

• Insurance quotes and follow-ups

• Service updates and account notifications

Opt-In Methods:
You may opt in via:

• Web Form: Checking an opt-in checkbox on our website

• Keyword: Texting a designated keyword to our business number

• Written or Verbal Consent: Documented consent obtained during a consultation

Message Details:

• Frequency: Message frequency varies based on your engagement. You may receive up to [X] messages per week.

• Rates: Message and data rates may apply depending on your carrier plan.

• Opt-Out: You may opt out at any time by texting STOP or clicking an unsubscribe link. Upon receipt of STOP, we will immediately cease SMS communications.

• Help: Text HELP for assistance or contact us using the information below.

• Supported Carriers: Major U.S. carriers are supported, but delivery is not guaranteed and depends on carrier availability.

No Purchase Required:
Signing up to receive text messages is not a condition of purchasing any goods or services.

3. No Sharing or Selling Mobile Data

Integrity Line LLC does not sell, rent, lease, or share your mobile phone number or SMS opt-in data with third parties for their own marketing or promotional purposes.

Your mobile contact information and consent status are used solely by Integrity Line LLC to communicate directly with you. We do not disclose your mobile data to affiliates, partners, advertisers, or data brokers for independent use.

4. Permitted Sharing

While we do not sell your information, we may share your personal data in the following limited circumstances:

Service Providers:
We may share information with trusted third-party service providers who assist us in operating our business, website, and communication systems. This includes:

• CRM and SMS Platforms (e.g., GoHighLevel) — for managing contacts and delivering text messages

• Website Hosting and Analytics Providers — for site performance and security

• Email Delivery Services — for sending transactional and marketing emails

These providers are contractually bound to use your information only for the specific services they perform on our behalf and are prohibited from using it for their own purposes.

Legal Compliance:
We may disclose information if required by law, subpoena, court order, or government regulation, or if necessary to protect our rights, property, or safety, or that of our users or the public.

Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

No Other Sharing:
Except as described above, we do not share your personal information with any other third parties.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Security Measures Include:

• SSL/TLS encryption for data transmitted through our website

• Secure access controls and authentication for internal systems

• Regular monitoring and updates to our security infrastructure

• Limited employee access to personal data on a need-to-know basis

No System is Perfect:
While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain strong protections.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention Guidelines:

• Active Clients: Information is retained for the duration of our business relationship plus any legally required period.

• SMS Consent Records: Opt-in and opt-out records are maintained for at least four (4) years to demonstrate TCPA and A2P 10DLC compliance.

• Inactive Records: After a reasonable period, inactive data may be securely deleted or anonymized unless retention is required by law or for legitimate business purposes (e.g., recordkeeping, fraud prevention).

7. User Rights

Depending on your location and applicable law, you have the following rights regarding your personal information:

a. Access and Correction
You may request access to the personal information we hold about you and request corrections to inaccurate or incomplete data.

b. Deletion
You may request that we delete your personal information. We will comply unless retention is required by law or for legitimate business purposes.

c. Opt-Out of Communications

• Email: Click the "Unsubscribe" link in any marketing email.

• SMS: Text STOP to our business number to cease all text communications.

• Phone Calls: Ask to be placed on our internal Do-Not-Call list.

d. Do Not Track
Our website does not currently respond to "Do Not Track" browser signals.

e. Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights.

f. Authorized Agents
You may designate an authorized agent to make requests on your behalf. We may require verification of the agent's authority and your identity.

8. CCPA Compliance — California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) grant you specific rights regarding your personal information.

a. Right to Know
You have the right to request that we disclose:

• The categories of personal information we have collected about you

• The categories of sources from which we collected it

• The business or commercial purpose for collecting it

• The categories of third parties with whom we share it

• The specific pieces of personal information we have collected

b. Right to Delete
You may request deletion of your personal information, subject to certain exceptions under California law.

c. Right to Correct
You may request correction of inaccurate personal information.

d. Right to Opt Out of Sale or Sharing
Integrity Line LLC does not sell your personal information for monetary consideration. We also do not share your personal information with third parties for cross-context behavioral advertising. Because we do not engage in these activities, no opt-out mechanism is necessary, but if our practices change, we will update this policy and provide an opt-out method.

e. Right to Limit Use of Sensitive Personal Information
To the extent we collect data classified as "sensitive" under California law, we limit its use to the purposes necessary to provide our services or as permitted by law.

f. Right to Non-Discrimination
We will not discriminate against you for exercising your CCPA rights.

g. Right to Appeal
If we deny your request, you have the right to appeal our decision by contacting us using the information below.

h. Shine the Light — Direct Marketing Disclosure
Under California's "Shine the Light" law, California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. Integrity Line LLC does not disclose personal information to third parties for their direct marketing purposes.

How to Submit a CCPA Request:
To exercise any of the above rights, please contact us using the information in the Contact Information section below. We will verify your identity before processing your request.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

• Notice of Changes: If we make material changes, we will notify you by posting the updated policy on our website with a revised "Last Updated" date. For significant changes affecting SMS consent or data use, we may also send you a direct notice via email or SMS where permitted.

• Continued Use: Your continued use of our website and services after any changes constitutes acceptance of the updated Privacy Policy.

• Archive: Previous versions of this policy may be available upon request.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Integrity Line LLC
19011 West Medlock
Litchfield, AZ 85340

Email: [email protected]
Phone: 541-377-1279

We will respond to inquiries as promptly as possible, typically within 1–2 business days.

11. Accessibility

We are committed to making this Privacy Policy accessible to all users.

• Format: This policy is available in clear, plain language on our website.

• Alternative Formats: If you require this policy in an alternative format (e.g., large print, screen-reader optimized, or printed copy), please contact us using the information above, and we will provide it at no cost.

• Language: This policy is written in English. If you need assistance understanding it in another language, please contact us.