Terms of Service of Integrity Line LLC

Integrity Line LLC

Terms of Service
Effective Date: January 22, 2026

These Terms of Service (“Terms”) govern your access to and use of the products, services, websites, applications, and tools provided by Integrity Line LLC (“Integrity Line,” “we,” “us,” or “our”) (collectively, the “Services”). By accessing or using the Services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

Contact Information:
Email: [email protected]
Phone: 541-377-1279

1. OUR SERVICES

All intellectual property rights in and to the Services are owned by or licensed to Integrity Line LLC. This includes, without limitation, all software, source code, databases, platform architecture, functionality, dashboards, workflows, documentation, text, graphics, images, audio, video, designs, user interfaces, trademarks, service marks, logos, trade names, and other proprietary materials made available through the Platform (collectively, the “Intellectual Property”).

The Intellectual Property is protected by applicable United States and international laws, including copyright, trademark, patent, trade secret, and unfair competition laws, as well as applicable treaties and conventions. No ownership interest or proprietary right in any Intellectual Property is transferred to you by virtue of your use of the Services.

License to Use the Services

Subject to your ongoing compliance with these Legal Terms, including the provisions governing prohibited activities, Integrity Line grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services and associated Intellectual Property solely for your internal business purposes. This license does not permit resale, sublicensing, distribution, public display, or any other commercial exploitation of the Services or Intellectual Property without Integrity Line’s prior express written consent.

Except as expressly permitted under these Legal Terms, you may not copy, reproduce, modify, adapt, translate, aggregate, republish, upload, post, transmit, distribute, sell, license, reverse engineer, or otherwise exploit any portion of the Services or Intellectual Property for any purpose whatsoever.

All rights not expressly granted to you are reserved by Integrity Line.

Submissions

If you submit to Integrity Line any questions, comments, feedback, suggestions, ideas, or other information relating to the Services (“Submissions”), you acknowledge and agree that such Submissions are non-confidential and become the exclusive property of Integrity Line. To the fullest extent permitted by law, you irrevocably assign to Integrity Line all right, title, and interest in and to such Submissions, including all associated intellectual property rights. Integrity Line may use, reproduce, modify, publish, distribute, and otherwise exploit Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

User Contributions

The Services may allow you to create, upload, submit, post, transmit, or otherwise make available content or materials, including text, data, images, audio, video, reviews, comments, or other information (“Contributions”). Contributions may be visible to other users and, in some cases, to third parties.

By posting or submitting any Contributions, you grant Integrity Line an irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully paid, worldwide license to use, copy, reproduce, distribute, publish, publicly display, publicly perform, modify, adapt, translate, create derivative works from, and otherwise exploit such Contributions for any purpose, including commercial, promotional, and advertising purposes, in any media now known or hereafter developed. This license includes the right to use your name, business name, trademarks, logos, and any associated identifying information you provide in connection with the Contributions.

User Responsibilities for Contributions

By submitting Contributions, you represent and warrant that:

  • You own or have all necessary rights, licenses, consents, and authority to submit such Contributions and to grant the rights described above;

  • Your Contributions do not infringe, misappropriate, or violate the intellectual property rights, privacy rights, or other rights of any third party;

  • Your Contributions do not contain unlawful, misleading, defamatory, obscene, abusive, discriminatory, or otherwise prohibited content; and

  • Your Contributions do not constitute confidential or proprietary information.

You remain solely responsible for your Submissions and Contributions and agree to indemnify and hold harmless Integrity Line from any losses, damages, claims, or liabilities arising from your breach of this section or violation of any applicable law or third-party rights.

Enforcement and Removal

Integrity Line reserves the right, but has no obligation, to monitor, review, remove, or edit any Contributions at any time and for any reason, including if such Contributions are deemed to violate these Legal Terms or pose legal, reputational, or operational risk. Integrity Line may also suspend or terminate your account in connection with any misuse of the Intellectual Property or breach of this section.

Copyright Infringement

Integrity Line respects the intellectual property rights of others and expects users to do the same. Claims of copyright infringement should be submitted in accordance with the procedures set forth in the Copyright Infringements section of these Legal Terms.

Any unauthorized use of the Services or Intellectual Property constitutes a material breach of these Legal Terms and will result in the immediate termination of your right to access and use the Services, without prejudice to any other legal remedies available to Integrity Line.

2. INTELLECTUAL PROPERTY RIGHTS

All content, software, code, trademarks, service marks, logos, designs, graphics, and proprietary information provided through the Services (“Intellectual Property”) are the exclusive property of Integrity Line or its licensors. The Intellectual Property is protected under U.S. and international copyright, trademark, patent, trade secret, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Services solely for your internal business purposes in accordance with these Terms. No title, ownership, or other rights in the Intellectual Property are transferred to you. You may not copy, reproduce, modify, display, distribute, sell, sublicense, or create derivative works from any portion of the Services or Intellectual Property without explicit written permission from Integrity Line.

3. USER REPRESENTATIONS

By accessing or using the Services, you represent, warrant, and agree that:

  1. Eligibility and Legal Capacity
    You are at least eighteen (18) years of age or the age of majority in your jurisdiction of residence, have the legal capacity to enter into binding agreements, and are fully authorized to accept and comply with these Legal Terms.

  2. Accuracy of Information
    All information you provide to Integrity Line, whether during registration, account setup, or at any time during your use of the Services, is true, accurate, current, and complete. You agree to promptly update such information as necessary to maintain its accuracy.

  3. Lawful Use
    Your access to and use of the Services is solely for lawful, authorized, and permitted purposes. You agree to comply with all applicable federal, state, local, and international laws, rules, and regulations.

  4. Prohibited Access Methods
    You will not access or attempt to access the Services through automated, non-human, or unauthorized means, including but not limited to bots, scripts, scraping tools, or similar technologies, without Integrity Line’s prior written consent.

  5. Account Security and Authorization
    You will not attempt to gain unauthorized access to the Services, any related systems or networks, or any other user’s account, and you will not engage in any activity that interferes with or disrupts the integrity or performance of the Services.

  6. No Illegal or Harmful Activity
    You will not use the Services for any illegal, fraudulent, deceptive, malicious, or unauthorized purpose, nor in any manner that infringes or violates the rights of Integrity Line or any third party.

Integrity Line relies on the accuracy of these representations. If any information you provide is determined, in Integrity Line’s sole discretion, to be false, misleading, outdated, or incomplete, Integrity Line reserves the right to suspend or terminate your account immediately and to refuse any current or future access to the Services, without notice and without liability, in addition to pursuing any other remedies available under applicable law.

4. USER REGISTRATION AND ACCOUNT RESPONSIBILITIES

Certain features of the Services require you to register for an account. By registering for or using the Services, you represent, warrant, and agree that:

  1. Eligibility and Legal Capacity
    You are at least eighteen (18) years of age or the age of majority in your jurisdiction of residence, have the legal capacity to enter into binding agreements, and agree to be bound by these Legal Terms.

  2. Accuracy of Registration Information
    All information you submit in connection with your registration and continued use of the Services is true, accurate, current, and complete. You agree to promptly update your registration information as necessary to maintain its accuracy.

  3. Account Security and Confidentiality
    You are solely responsible for maintaining the confidentiality of your username, password, and any other authentication credentials associated with your account. You agree to notify Integrity Line immediately of any unauthorized use of your account, suspected security breach, or loss of credentials.

  4. Responsibility for Account Activity
    You accept full responsibility for all activities that occur under your account, whether authorized or unauthorized, and for ensuring that all users accessing the Services through your account comply with these Legal Terms.

  5. Prohibited Access and Use
    You agree not to access or attempt to access the Services through automated, non-human, or unauthorized means, including but not limited to bots, scripts, scraping tools, or similar technologies, without Integrity Line’s prior written consent. You further agree not to use the Services for any illegal, fraudulent, deceptive, or unauthorized purpose, or in any manner that violates applicable laws or infringes the rights of any third party.

  6. Account Integrity
    You may not create multiple accounts for fraudulent, manipulative, abusive, or unauthorized purposes. Integrity Line reserves the right to refuse registration, suspend, or terminate any account that it determines, in its sole discretion, to be in violation of these Legal Terms or applicable law.

If any information you provide is determined to be untrue, inaccurate, outdated, or incomplete, or if you otherwise fail to comply with these Legal Terms, Integrity Line may suspend or terminate your account immediately and deny any current or future access to the Services, without notice and without liability, in addition to pursuing any other remedies available under law.

5. PURCHASES AND PAYMENT

Fees for Services are displayed at the point of purchase or subscription. Payment obligations are non-cancelable and non-refundable unless expressly stated. You agree to pay all applicable fees, taxes, and charges associated with your account.

Integrity Line may modify pricing at its discretion, with notice where required by law. Payment methods must be valid, and you authorize us to charge your chosen method for recurring or one-time payments. Late or non-payment may result in service suspension, account termination, or referral to collection agencies.

6. BILLING, DOWNGRADES, CANCELLATION, AND HIPAA ACTIVATION

Billing and Automatic Renewal

Subscriptions to the Services are billed on a recurring basis and will automatically renew at the end of each applicable billing cycle unless properly downgraded or canceled in accordance with these Legal Terms. By subscribing to the Services, you expressly authorize Integrity Line LLC to charge your designated payment method on a recurring basis, without requiring additional authorization for each recurring charge, until the applicable subscription is downgraded or canceled.

The billing cycle (monthly, annual, or otherwise) depends on the subscription plan selected at the time of purchase. All fees are billed in advance and are non-refundable, except as expressly required by applicable law.

Downgrades and Cancellations

Downgrade or cancellation requests must be submitted by an authorized account administrator via email to [email protected]. Requests submitted through any other method may not be accepted or processed.

All downgrade or cancellation requests will be processed within five (5) to seven (7) business days after receipt of the request. Downgrades or cancellations take effect at the end of the then-current billing cycle unless otherwise required by applicable law. You remain responsible for all charges incurred through the effective date of the downgrade or cancellation.

All subscription fees, including those associated with partially used billing periods, are non-refundable, and no credits will be issued for unused time, features, or services.

HIPAA Activation Policy

Integrity Line offers optional HIPAA-compliant functionality for customers who elect to process protected health information (“PHI”) and subscribe to the applicable HIPAA compliance add-on.

Once HIPAA compliance is activated on an account, the account is permanently designated as HIPAA-enabled. For regulatory, security, and compliance reasons, HIPAA-enabled accounts cannot be downgraded to a non-HIPAA plan, and HIPAA status cannot be removed, disabled, or turned off at any time.

Upon activation of HIPAA compliance, the applicable HIPAA pricing is locked in for the life of the account. If a HIPAA-enabled subscription is canceled and later reactivated, the account will automatically resume as HIPAA-enabled and will be subject to the same HIPAA pricing structure and compliance requirements in effect at the time of original activation.

Customers acknowledge and agree that these restrictions are necessary to maintain compliance with applicable healthcare privacy and security regulations.

Subscriptions grant you recurring access to Services for a defined period. Subscription fees automatically renew unless canceled prior to the next billing cycle. Integrity Line reserves the right to change subscription fees, features, and terms with reasonable notice.

Cancellation requests must be submitted before the next billing period to prevent renewal charges. Refunds for partial periods are not guaranteed. Integrity Line may terminate or modify subscriptions at its discretion for policy violations, non-payment, or operational reasons.

EFFECT OF CANCELLATION AND DATA DELETION

Upon cancellation of a subscription, all Services associated with the account will terminate at the end of the then-current paid subscription term. Following the effective cancellation date, all data, content, configurations, and materials associated with the account will be permanently deleted within twenty-four (24) hours. Once deletion has occurred, data recovery is not possible under any circumstances.

You acknowledge and agree that you are solely responsible for exporting, backing up, or otherwise retaining any data, content, or information you wish to preserve prior to cancellation. Integrity Line LLC has no obligation to retain account data following cancellation.

All integrations and connected services—including, without limitation, phone numbers, email services, email domains, custom domains, calendars, workflows, automations, payment processors (such as Stripe or PayPal), and third-party platforms (including Google, Facebook, Slack, QuickBooks, and similar services)—will be fully deactivated and disconnected. Such deactivation is permanent and cannot be reversed or reinstated.

RESUBSCRIPTION AND ACCOUNT REACTIVATION

You may elect to resubscribe to the Services at a later date; however, any resubscription will result in the creation of a new account that is not associated with, linked to, or recoverable from any prior account. Integrity Line makes no representations or guarantees regarding the availability, restoration, or reconfiguration of any previous data, settings, or integrations.

LIMITATION OF LIABILITY RELATED TO CANCELLATION

Integrity Line LLC shall not be liable for any losses, damages, costs, or inconveniences arising from account cancellation, data deletion, loss of configurations, integration disruptions, or the inability to restore prior account information. You expressly acknowledge that account cancellation is irreversible once data deletion has occurred.

Integrity Line further reserves the right, at its sole discretion and without liability, to modify, suspend, or discontinue any feature, service, or integration offered through the Platform, whether before or after cancellation or resubscription.

For questions or concerns regarding cancellation or the Services, you may contact us at [email protected].

FEE CHANGES

Integrity Line LLC reserves the right to modify subscription fees, pricing structures, or billing terms from time to time. Any changes to fees will be communicated to you in advance and implemented in accordance with applicable law. Continued use of the Services following the effective date of a fee change constitutes your acceptance of the revised pricing.

RESUBSCRIPTION AND ACCOUNT REACTIVATION

You may elect to resubscribe to the Services at any time following cancellation. Any resubscription will result in the creation of a new account, and no data, content, configurations, user settings, or integrations from any prior account will be retained, restored, or made available. Integrity Line LLC makes no representations or guarantees regarding the recovery or availability of any information associated with a previously canceled account.

Notwithstanding the foregoing, if your prior account was designated as HIPAA-enabled, any resubscription or reactivation will automatically be Topics to consider when developing this section include: automatic HIPAA reactivation, pricing continuity, and compliance obligations. continue under a HIPAA-enabled subscription. HIPAA compliance status cannot be removed, disabled, or downgraded, and the account will remain subject to the applicable HIPAA compliance requirements and HIPAA pricing in effect at the time of original activation.

No previous data will be saved, transferred, or reinstated under any circumstances, including for HIPAA-enabled accounts. You acknowledge and agree that Integrity Line LLC bears no responsibility for the loss of data, configurations, or integrations associated with a canceled account.

7. SOFTWARE

The Services may include proprietary software (“Software”), including mobile or desktop applications. Your right to use the Software is limited to a license solely for authorized use in connection with the Services.

You may not copy, modify, reverse engineer, decompile, distribute, or create derivative works from the Software. Integrity Line retains all ownership and intellectual property rights. Use of the Software does not grant any other rights except as expressly set forth in these Terms.

8. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which the Services are made available. Any use of the Services that is unlawful, unauthorized, abusive, or inconsistent with these Legal Terms is strictly prohibited. Without limiting the foregoing, you agree that you will not, directly or indirectly:

  1. Violation of Laws and Regulations
    Use the Services in violation of any applicable federal, state, local, or international law, rule, or regulation.

  2. Unauthorized or Fraudulent Use
    Trick, defraud, mislead, impersonate, or attempt to impersonate Integrity Line, another user, or any third party, or use false or misleading information to obtain access to the Services.

  3. Security and System Integrity
    Circumvent, disable, interfere with, or attempt to bypass any security-related features of the Services; attempt to gain unauthorized access to other users’ accounts, servers, or systems; or interfere with or disrupt the Services, servers, networks, or services connected to the Services.

  4. Malicious or Harmful Conduct
    Upload, transmit, or attempt to transmit viruses, malware, Trojan horses, spyware, web bugs, scripts, passive or active tracking mechanisms, or any other harmful or disruptive code or material.

  5. Automated or Scraping Activity
    Use bots, scripts, scrapers, spiders, data mining tools, or any automated or non-human means to access, monitor, extract, or collect data or content from the Services without prior written authorization.

  6. Content and Intellectual Property Abuse
    Copy, adapt, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services or any part thereof; remove or alter copyright or proprietary notices; or systematically retrieve content to create databases or compilations without authorization.

  7. Harassment and Abuse
    Use the Services to harass, threaten, intimidate, abuse, defame, disparage, or otherwise harm Integrity Line, its employees, agents, users, or any third party.

  8. Improper Communications and Spam
    Send unsolicited communications, spam, repetitive messages, or excessive capitalization, or collect user information for unsolicited marketing or communications.

  9. Commercial Misuse and Competition
    Use the Services for any unauthorized commercial purpose, revenue-generating activity, or enterprise not expressly approved by Integrity Line, including using the Services to compete with Integrity Line or reselling access to the Platform.

  10. Account Misuse and Transfer
    Sell, assign, license, transfer, or otherwise make available your account, profile, or access credentials to any third party without authorization.

  11. Insurance Agent Payment Restriction
    Insurance agents are strictly prohibited from collecting payments, processing transactions, or sending invoices through the Services. Any such activity constitutes a material breach of these Legal Terms and will result in immediate and automatic termination of the subscription without refund.

  12. Support and Reporting Abuse
    Make improper use of customer support services or submit false, misleading, or bad-faith reports of abuse or misconduct.

Integrity Line LLC reserves the right, but not the obligation, to monitor usage of the Services to ensure compliance with these Legal Terms. Any violation of this section constitutes a material breach and may result in immediate suspension or termination of your account, removal of content, and pursuit of any available legal remedies, without notice and without liability.

9. USER-GENERATED CONTRIBUTIONS

The Services may allow you to chat, contribute to, or participate in blogs, message boards, online forums, and other interactive features, and may permit you to create, submit, post, display, transmit, publish, distribute, perform, or otherwise make available content or materials through the Services, including but not limited to text, writings, audio, video, photographs, graphics, comments, suggestions, feedback, personal information, or other materials (collectively, “Contributions”).

Contributions may be visible to other users of the Services and, in some cases, to third-party websites or platforms. Accordingly, you acknowledge and agree that any Contributions you submit may be treated as non-confidential and non-proprietary.

By creating, submitting, or making available any Contributions, you represent, warrant, and agree that:

  1. Ownership and Rights
    You are the sole creator and owner of the Contributions or otherwise possess all necessary licenses, rights, consents, releases, and permissions to use and authorize Integrity Line LLC, the Services, and other users of the Services to use your Contributions in any manner contemplated by these Legal Terms.

  2. No Infringement
    The creation, submission, distribution, public display, performance, access, downloading, or copying of your Contributions does not and will not infringe, misappropriate, or violate any intellectual property rights, proprietary rights, moral rights, or other rights of any third party.

  3. Third-Party Consents
    You have obtained the written consent, release, and/or permission of every identifiable individual appearing in your Contributions to use such individual’s name, likeness, voice, or other identifying characteristics as contemplated by the Services and these Legal Terms.

  4. Accuracy and Truthfulness
    Your Contributions are not false, inaccurate, misleading, deceptive, or fraudulent.

  5. No Unauthorized Promotion or Solicitation
    Your Contributions do not constitute unsolicited or unauthorized advertising, promotional materials, spam, mass mailings, pyramid schemes, chain letters, or other forms of solicitation.

  6. Acceptable Content Standards
    Your Contributions are not obscene, lewd, lascivious, defamatory, libelous, slanderous, violent, harassing, hateful, or otherwise objectionable, as determined in Integrity Line’s sole discretion.

  7. No Harassment or Abuse
    Your Contributions do not ridicule, mock, disparage, intimidate, threaten, or abuse any individual or group, nor do they promote violence against any person or class of persons.

  8. Compliance with Laws
    Your Contributions do not violate any applicable federal, state, local, or international law, regulation, or rule, including laws relating to privacy, publicity, data protection, or consumer protection.

  9. Protection of Minors
    Your Contributions do not violate any laws intended to protect the health, safety, or well-being of minors, including laws relating to child exploitation or child pornography.

  10. Non-Discriminatory Content
    Your Contributions do not include offensive, abusive, or discriminatory content based on race, color, national origin, ethnicity, gender, sexual orientation, disability, or other protected characteristic.

  11. Compliance with These Legal Terms
    Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms or any applicable law or regulation.

Any use of the Services in violation of this section constitutes a material breach of these Legal Terms and may result in, without limitation, the removal of Contributions, suspension or termination of your account, and the pursuit of any available legal remedies, without notice and without liability.

10. CONTRIBUTION LICENSE

By posting, submitting, or otherwise making available any Contributions through the Services, including by linking your account to any third-party social networking account, you automatically grant, and represent and warrant that you have the full legal right to grant, to Integrity Line LLC an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, sublicensable, royalty-free, fully paid, worldwide license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), distribute, and otherwise exploit such Contributions for any purpose whatsoever, including commercial, promotional, advertising, or operational purposes.

This license includes the right to prepare derivative works of, incorporate into other works, and grant sublicenses of your Contributions, and may be exercised in any media formats and through any media channels now known or hereafter developed.

You further agree that this license includes the use of your name, company name, franchise name, trademarks, service marks, trade names, logos, likeness, image, voice, and any other personal or commercial identifiers provided in connection with your Contributions.

To the fullest extent permitted by law, you hereby waive any and all moral rights in your Contributions and warrant that no such rights have been asserted or will be asserted by you or any third party.

Notwithstanding the foregoing license, you retain ownership of your Contributions and any associated intellectual property rights. Nothing in these Legal Terms shall be construed as transferring ownership of your Contributions to Integrity Line LLC.

You acknowledge and agree that Integrity Line LLC does not endorse, verify, or assume responsibility for any Contributions and shall not be liable for any statements, representations, or content provided by you or other users. You are solely responsible for your Contributions and expressly agree to indemnify and hold Integrity Line LLC harmless from any claims, damages, losses, or liabilities arising from or related to your Contributions.

Integrity Line LLC reserves the right, in its sole and absolute discretion, but is under no obligation, to:

  1. Edit, redact, or otherwise modify any Contributions;

  2. Reclassify or relocate Contributions within the Services; and

  3. Pre-screen, remove, or delete any Contributions at any time and for any reason, with or without notice.

11. GUIDELINES FOR REVIEWS

The Services may provide features allowing users to submit reviews, ratings, or feedback. When submitting a review, you agree to comply with the following requirements:

  1. You must have direct, firsthand experience with the person, entity, or service being reviewed.

  2. Reviews must not contain profanity, obscene language, or abusive, harassing, hateful, or threatening content.

  3. Reviews must not include discriminatory remarks based on race, color, religion, national origin, gender, sexual orientation, age, disability, or any other protected characteristic.

  4. Reviews must not reference or promote illegal activity.

  5. You must not post reviews if you are affiliated with a competitor and the review is intended to harm or mislead.

  6. Reviews must not make legal conclusions or allegations of unlawful conduct.

  7. Reviews must be truthful and must not contain false, misleading, or deceptive statements.

  8. You may not organize, coordinate, or encourage campaigns to submit reviews, whether positive or negative.

Integrity Line LLC reserves the right, but not the obligation, to accept, reject, edit, or remove any review in its sole discretion. Reviews are not endorsed by Integrity Line LLC and do not reflect the views or opinions of Integrity Line LLC, its affiliates, or partners.

Integrity Line LLC assumes no liability for reviews or for any claims, damages, or losses arising from reviews. By submitting a review, you grant Integrity Line LLC a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable license to reproduce, modify, translate, transmit, publicly display, publicly perform, and distribute all content related to the review in any media now known or later developed.

12. MOBILE APPLICATION LICENSE

Use License

If you access the Services through a mobile application (the “App”), Integrity Line LLC grants you a revocable, non-exclusive, non-transferable, limited license to install and use the App on wireless electronic devices that you own or control, solely in accordance with these Legal Terms and this Mobile Application License.

You agree that you shall not, and shall not permit any third party to:

  1. Decompile, reverse engineer, disassemble, decrypt, or otherwise attempt to derive the source code of the App, except to the extent expressly permitted by applicable law.

  2. Modify, adapt, enhance, translate, or create derivative works from the App.

  3. Use the App in violation of any applicable federal, state, local, or international law, rule, or regulation.

  4. Remove, alter, obscure, or tamper with any proprietary notices, including copyright or trademark notices, displayed in or on the App.

  5. Use the App for any revenue-generating activity, commercial enterprise, or purpose other than its intended use as provided by Integrity Line LLC.

  6. Make the App available over a network or other environment that allows simultaneous access or use by multiple devices or users.

  7. Use the App to develop, operate, or support any product, service, or software that competes with or is a substitute for the App or the Services.

  8. Use the App to send automated queries, bulk messages, or unsolicited commercial communications.

  9. Use any proprietary information, application programming interfaces (APIs), or other intellectual property of Integrity Line LLC in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices intended for use with the App.

Any unauthorized use of the App constitutes a material breach of these Legal Terms and may result in the immediate termination of your license and access to the Services.

Apple and Android Devices

If you access the App through the Apple App Store or Google Play Store (each, an “App Distributor”), the following additional terms apply:

  1. License Scope
    The license granted to you is limited to a non-transferable right to use the App on a device that utilizes the Apple iOS or Android operating system, as applicable, and strictly in accordance with the usage rules set forth in the applicable App Distributor’s terms of service.

  2. Maintenance and Support
    Integrity Line LLC is solely responsible for providing any maintenance or support services for the App as required under applicable law or expressly stated in these Legal Terms. You acknowledge that App Distributors have no obligation to provide maintenance or support services for the App.

  3. Warranty Claims
    In the event the App fails to conform to any applicable warranty, you may notify the applicable App Distributor. To the maximum extent permitted by law, the App Distributor’s sole obligation is limited to refunding the purchase price, if any, paid for the App, and the App Distributor shall have no further warranty obligations with respect to the App.

  4. Regulatory Compliance Representations
    You represent and warrant that (i) you are not located in a country subject to a U.S. government embargo or designated as a “terrorist supporting” country, and (ii) you are not listed on any U.S. government list of prohibited or restricted parties.

  5. Third-Party Terms
    You agree to comply with all applicable third-party terms and conditions when using the App, including wireless data service agreements and VoIP service terms, if applicable.

  6. Third-Party Beneficiary Rights
    You acknowledge and agree that each App Distributor is a third-party beneficiary of this Mobile Application License and has the right (and is deemed to have accepted the right) to enforce these terms against you as a third-party beneficiary.

13. SOCIAL MEDIA

As part of the functionality of the Services, you may link your account with one or more online accounts maintained with third-party service providers (each, a “Third-Party Account”). You may establish such a connection by either (i) providing your Third-Party Account login credentials through the Services, or (ii) authorizing Integrity Line LLC to access your Third-Party Account, as permitted under the applicable terms and conditions governing your use of such Third-Party Account.

You represent and warrant that you have the legal right to disclose your Third-Party Account credentials to Integrity Line LLC and/or to grant such access, without violating any agreement with the applicable third-party service provider, and without imposing any obligation on Integrity Line LLC to pay fees or comply with additional usage limitations.

By granting access to a Third-Party Account, you acknowledge and agree that:

  1. Integrity Line LLC may access, store, process, and make available, where applicable, content and information you have provided to and stored in your Third-Party Account (the “Social Network Content”), including, without limitation, profile information and contact lists, solely for the purpose of enabling functionality within the Services.

  2. Integrity Line LLC may exchange information with the Third-Party Account to the extent disclosed to you at the time you authorize the connection.

Depending on the Third-Party Accounts you connect and the privacy settings you maintain on those accounts, personally identifiable information that you post to your Third-Party Accounts may be accessible on and through the Services.

You acknowledge that if a Third-Party Account or associated service becomes unavailable, or if the third-party service provider terminates our access, Social Network Content may no longer be available through the Services. You may disable the connection between your account and any Third-Party Account at any time through your account settings or by contacting us.

Your relationship with any third-party service provider is governed solely by your agreement(s) with that provider. Integrity Line LLC does not review, verify, monitor, or assume responsibility for any Social Network Content, including its accuracy, legality, or non-infringement.

You further acknowledge and agree that Integrity Line LLC may access your email address book or contact lists associated with a Third-Party Account or mobile device solely for the purpose of identifying contacts who are also registered users of the Services. Upon disconnection, Integrity Line LLC will use commercially reasonable efforts to delete information obtained through the Third-Party Account, except for information required to maintain account integrity, such as a username or profile image.

14. THIRD-PARTY WEBSITES AND CONTENT

The Services may contain links to third-party websites (“Third-Party Websites”) or may provide access to third-party content, materials, applications, or software, including but not limited to text, images, graphics, videos, audio, data, and other materials (“Third-Party Content”).

Integrity Line LLC does not investigate, monitor, or review Third-Party Websites or Third-Party Content for accuracy, completeness, legality, appropriateness, or compliance with applicable laws. We do not control, endorse, or assume responsibility for any Third-Party Websites or Third-Party Content, including their content, policies, practices, reliability, availability, or privacy and data-handling practices.

If you choose to access Third-Party Websites or use or install Third-Party Content, you do so entirely at your own risk. These Legal Terms do not govern your interactions with Third-Party Websites, and you should review the applicable terms, conditions, and privacy policies of any third-party service before engaging with it.

Any transactions, purchases, or dealings you conduct through Third-Party Websites are solely between you and the applicable third party. Integrity Line LLC assumes no responsibility or liability for any loss, damage, or dispute arising from such transactions.

You acknowledge and agree that Integrity Line LLC shall not be liable for any harm, loss, or damage caused by or resulting from your access to or reliance on any Third-Party Websites or Third-Party Content, and you agree to hold Integrity Line LLC harmless from any claims arising therefrom.

15. ADVERTISERS

The Services may allow third-party advertisers to display advertisements, promotional materials, or other information in designated areas of the Platform, including but not limited to sidebar placements, banners, or other display locations.

Integrity Line LLC’s role with respect to advertisers is limited solely to providing the space for such advertisements. We do not control, endorse, verify, or assume responsibility for the content, products, services, accuracy, legality, or practices of any advertiser. Any interactions, correspondence, transactions, or dealings you have with advertisers found on or through the Services, including payment, delivery of goods or services, and any related terms, are solely between you and the applicable advertiser.

You acknowledge and agree that Integrity Line LLC shall not be responsible or liable for any loss, damage, claim, or dispute of any kind arising out of or in connection with your interactions with advertisers or reliance on any advertisements displayed through the Services.

16. SERVICES MANAGEMENT

Integrity Line LLC reserves the right, but not the obligation, to manage, monitor, and control the Services to ensure compliance with these Legal Terms, applicable laws, and the proper operation of the Platform. Without limitation, we may, in our sole discretion:

  1. Monitor the Services for violations of these Legal Terms or applicable laws and regulations.

  2. Take appropriate legal action against any individual or entity that violates the law or these Legal Terms, including, without limitation, reporting such violations to law enforcement or regulatory authorities.

  3. Refuse, restrict, limit, suspend, or terminate access to the Services, or remove, disable, or restrict any Contributions or content, in whole or in part, at any time and for any reason, without prior notice.

  4. Remove or disable any files, data, or content that are excessive in size, create undue burden on our systems, or otherwise interfere with the performance, security, or stability of the Services.

  5. Take any other actions necessary or appropriate to protect the rights, property, and safety of Integrity Line LLC, our users, and third parties, and to ensure the proper functioning and integrity of the Services.

You acknowledge and agree that Integrity Line LLC shall not be liable for any action taken pursuant to this section, including the removal of content or suspension or termination of access.

17. PRIVACY POLICY

Integrity Line LLC is committed to protecting your privacy and securing your personal data. Please review our Privacy Policy, available at:
integritylinecrm.com/privacy-policy

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms by reference.

You acknowledge that the Services are hosted and operated using infrastructure located in the United States and other jurisdictions, which may include countries within and outside your country of residence. As a result, your personal data may be transferred to, stored in, and processed in jurisdictions that may have data protection laws different from those in your location.

By continuing to use the Services, you expressly consent to the transfer, storage, and processing of your personal data in accordance with our Privacy Policy and applicable data protection laws.

18. COPYRIGHT INFRINGEMENTS

Integrity Line LLC respects the intellectual property rights of others and expects users of the Services to do the same. If you believe that any content available on or through the Services infringes upon a copyright that you own or control, you may submit a written notification of claimed infringement (“Notification”) using the contact information provided in the Contact Us section of these Legal Terms.

Your Notification should include sufficient information to identify the allegedly infringing material and to establish your ownership or authorization to act on behalf of the copyright owner. Upon receipt of a valid Notification, we may forward a copy to the individual or entity responsible for posting the material.

Please be advised that, under applicable law, you may be held liable for damages, including costs and attorneys’ fees, if you knowingly make material misrepresentations in a copyright infringement claim. Accordingly, if you are unsure whether certain material infringes your copyright, you should consider consulting with legal counsel before submitting a Notification.

19. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect for as long as you access or use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, Integrity Line LLC reserves the right, in its sole and absolute discretion and without prior notice or liability, to deny access to or use of the Services (including blocking specific IP addresses), to suspend or terminate your account, or to delete any content or information associated with your account, at any time and for any reason, including but not limited to:

  • Any breach of these Legal Terms;

  • Any violation of applicable law or regulation; or

  • Conduct that Integrity Line LLC determines, in its sole discretion, to be harmful to the Services, other users, or third parties.

Termination may occur without warning and without obligation to provide any explanation.

If your account is terminated or suspended for any reason, you are expressly prohibited from registering for or creating a new account under your own name, a fictitious name, a borrowed name, or the name of any third party, whether or not you are acting on behalf of such third party. Any attempt to circumvent a suspension or termination constitutes a material breach of these Legal Terms.

In addition to account termination or suspension, Integrity Line LLC reserves the right to pursue any and all available legal remedies, including civil, criminal, and injunctive relief, without limitation.

All provisions of these Legal Terms which by their nature should survive termination, including, without limitation, intellectual property rights, disclaimers, limitations of liability, indemnification, dispute resolution, and governing law, shall survive any termination of your account or access to the Services.

20. MODIFICATIONS AND INTERRUPTIONS

Integrity Line LLC reserves the right, at any time and in its sole discretion, to modify, amend, suspend, discontinue, or remove any aspect, feature, content, or functionality of the Services without notice. We are under no obligation to update, maintain, or continue offering any portion of the Services.

We do not guarantee that the Services will be available at all times or without interruption. The Services may be subject to downtime, delays, errors, or interruptions due to maintenance, system failures, upgrades, third-party dependencies, or other factors beyond our control.

You agree that Integrity Line LLC shall not be liable for any loss, damage, or inconvenience arising from your inability to access or use the Services during any interruption, suspension, or discontinuance. Nothing in these Legal Terms shall be construed as obligating Integrity Line LLC to provide ongoing support, maintenance, updates, enhancements, or releases.

21. GOVERNING LAW

These Legal Terms and your use of the Services shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict-of-law principles, as if the agreement were executed and performed entirely within the State of Arizona.

22. DISPUTE RESOLUTION

Informal Negotiations

To promote efficient and cost-effective resolution, the Parties agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Legal Terms or the Services (each, a “Dispute”) through informal negotiations for a period of at least thirty (30) days prior to initiating arbitration or litigation. Informal negotiations shall commence upon written notice from one Party to the other.

Binding Arbitration

If a Dispute cannot be resolved through informal negotiations, the Dispute shall be finally and exclusively resolved through binding arbitration, except as otherwise provided below.

YOU ACKNOWLEDGE AND AGREE THAT, BY ENTERING INTO THESE LEGAL TERMS, YOU ARE WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

The arbitration shall be conducted in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”), and where applicable, the AAA’s Supplementary Procedures for Consumer-Related Disputes. The arbitration may be conducted in person, through written submissions, by telephone, or via online proceedings, at the discretion of the arbitrator.

Unless otherwise required by law or applicable AAA rules, arbitration shall take place in Maricopa County, Arizona. The arbitrator shall apply applicable law and issue a written decision. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

Court Proceedings

If a Dispute is determined not to be subject to arbitration, or if arbitration is deemed unenforceable, such Dispute shall be resolved exclusively in the state or federal courts located in Arizona, and the Parties hereby irrevocably consent to personal jurisdiction and venue in such courts and waive any objection based on forum non conveniens.

The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) and the Uniform Computer Information Transactions Act (UCITA) is expressly excluded.

Statute of Limitations

Any Dispute arising out of or related to the Services must be commenced within one (1) year after the cause of action accrues. Failure to do so shall permanently bar the claim.

Arbitration Restrictions

To the fullest extent permitted by law:

  • Arbitration shall be conducted on an individual basis only;

  • No arbitration may be consolidated with another proceeding;

  • No class, collective, representative, or private attorney general actions are permitted.

Exceptions to Arbitration

The following Disputes are not subject to informal negotiation or binding arbitration:

  1. Claims to enforce or protect intellectual property rights;

  2. Claims arising from allegations of theft, piracy, invasion of privacy, or unauthorized use; and

  3. Claims seeking injunctive or equitable relief.

If any portion of this Dispute Resolution section is found to be unenforceable, the unenforceable portion shall be severed, and the remainder shall be enforced to the maximum extent permitted by law.

23. CORRECTIONS

The Services may contain typographical errors, inaccuracies, omissions, or outdated information, including but not limited to descriptions, pricing, fees, promotions, features, availability, technical specifications, or other content. Integrity Line LLC reserves the right, at any time and without prior notice, to correct, revise, update, or remove any such errors, inaccuracies, or omissions and to change or update information on the Services.

We do not warrant or guarantee that any information on the Services is complete, accurate, current, or error-free at all times, and we assume no obligation to update, amend, or clarify information except as required by applicable law.

24. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.

To the fullest extent permitted by applicable law, Integrity Line LLC expressly disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, title, accuracy, quiet enjoyment, and non-infringement.

Integrity Line LLC makes no representations or warranties regarding the accuracy, completeness, reliability, availability, security, or suitability of the Services or any content, materials, data, or information made available through the Services or through any linked websites, mobile applications, or third-party services.

Without limiting the foregoing, Integrity Line LLC shall not be liable for:

  1. Errors, inaccuracies, or omissions in any content or materials;

  2. Personal injury, property damage, or economic loss of any nature arising from your access to or use of the Services;

  3. Unauthorized access to or use of our servers or any personal, financial, or confidential information stored therein;

  4. Interruptions, delays, suspensions, or cessations of transmission to or from the Services;

  5. Bugs, viruses, malware, Trojan horses, or other harmful components transmitted through the Services by any third party; or

  6. Any loss or damage resulting from the use of any content posted, transmitted, or otherwise made available through the Services.

We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised, offered, or provided by a third party through the Services or any hyperlinked website or application. Any transaction between you and a third-party provider is solely between you and such third party. You are solely responsible for exercising appropriate judgment and caution in all interactions with third-party services.

25. LIMITATIONS OF LIABILITY

To the fullest extent permitted by applicable law, IN NO EVENT SHALL INTEGRITY LINE LLC, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE to you or any third party for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages, including without limitation damages for lost profits, lost revenue, loss of data, business interruption, loss of goodwill, or other intangible losses, arising out of or related to:

  • Your access to or use of, or inability to access or use, the Services;

  • Any content or materials obtained through the Services; or

  • Any unauthorized access, use, or alteration of your data or transmissions.

NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, Integrity Line LLC’s total cumulative liability to you for any claim, cause of action, or damages, regardless of the form of action, shall not exceed the amount actually paid by you to Integrity Line LLC during the one (1) month period immediately preceding the event giving rise to the claim.

Certain jurisdictions do not allow the exclusion or limitation of certain damages or implied warranties. To the extent such laws apply to you, some of the above limitations or exclusions may not apply, and you may have additional rights.

26. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Integrity Line LLC, together with its subsidiaries, affiliates, officers, directors, employees, agents, partners, contractors, and licensors, from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  1. Your use of or access to the Services;

  2. Your Contributions or content submitted through the Services;

  3. Your breach or alleged breach of these Legal Terms;

  4. Your violation of any applicable law, rule, or regulation;

  5. Your infringement or misappropriation of any intellectual property, privacy, or other rights of any third party; or

  6. Any harmful, fraudulent, negligent, or wrongful conduct by you in connection with the Services.

Integrity Line LLC reserves the right, at your expense, to assume exclusive control of the defense and settlement of any matter subject to indemnification. You agree to fully cooperate with our defense of such claims. We will use reasonable efforts to notify you of any claim subject to indemnification upon becoming aware of it.

27. USER DATA

Visiting the Services, submitting forms, completing transactions, and communicating with us electronically constitute electronic communications. You consent to receive communications from Integrity Line LLC electronically, including via email and through the Services.

You agree that all agreements, notices, disclosures, policies, and other communications provided electronically satisfy any legal requirement that such communications be in writing. You further consent to the use of electronic signatures, electronic contracts, electronic records, and electronic delivery of notices and transactional documents.

You hereby waive any rights or requirements under any applicable laws that require an original handwritten signature, physical delivery of documents, or retention of non-electronic records, except where prohibited by law.

28. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

By using the Services, you consent to electronic communications, signatures, and transactions.

29. SMS TEXT MESSAGING

Program Description

By opting into any EmpowrSoft text messaging program, you expressly consent to receive recurring text messages (SMS and MMS) sent by or on behalf of EmpowrSoft to the mobile telephone number you provide. These messages may include, but are not limited to: account notifications, security alerts, appointment reminders, service updates, responses to inquiries, billing notices, marketing communications, promotional messages, and special offers.

Your consent to receive text messages is not a condition of purchasing or using the Services. You represent that you are the authorized user of the mobile number provided and that you are permitted to receive text messages at that number.

Opting Out

You may opt out of receiving SMS messages from EmpowrSoft at any time by replying “STOP” to any message you receive. Upon opting out, you may receive one final confirmation message acknowledging your opt-out request. After confirmation, you will no longer receive SMS messages from us unless you re-enroll or provide renewed consent.

Message Frequency and Rates

Message frequency may vary depending on your interaction with the Services and your account activity. Message and data rates may apply to all SMS messages sent or received, as determined by your wireless carrier and mobile plan. EmpowrSoft is not responsible for any charges incurred from your carrier.

Support

For assistance with our SMS messaging program or to request additional information, please contact us.

30. CALIFORNIA USERS AND RESIDENTS

In accordance with California Civil Code Section 1789.3, California residents are entitled to the following consumer rights notice:

If you have a complaint regarding the Services that is not satisfactorily resolved, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at:

1625 North Market Blvd., Suite N 112
Sacramento, California 95834

Or by telephone at:
(800) 952-5210 or (916) 445-1254

31. MISCELLANEOUS

These Legal Terms, together with any policies, guidelines, or rules posted by Integrity Line in connection with the Services, constitute the entire agreement between you and Integrity Line regarding your use of the Services and supersede all prior agreements, communications, and understandings, whether written or oral.

Our failure to enforce any right or provision shall not constitute a waiver of such right. These Legal Terms shall be enforced to the fullest extent permitted by applicable law.

Integrity Line may assign or transfer its rights and obligations under these Legal Terms without restriction. You may not assign your rights or obligations without prior written consent from Integrity Line.

Integrity Line shall not be liable for any delay, failure, or interruption of the Services caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, governmental actions, labor disputes, or internet outages.

If any provision or portion of a provision of these Legal Terms is deemed invalid or unenforceable, it shall be severable from the remainder, which shall remain in full force and effect.

Nothing herein creates any partnership, joint venture, employment, or agency relationship between you and Integrity Line. You waive any defense based on the electronic form of these Legal Terms or the lack of physical signature.

32. ACCOUNT TRANSFER AND USAGE RESTRICTIONS

1. Account Ownership and Authorized Users

Each Integrity Line account is owned and controlled solely by the original account holder. While the account holder may grant access to authorized users within their organization, the account holder retains full responsibility for all activity conducted through the account and for ensuring compliance by all authorized users.

2. Prohibition on Account Transfers

Accounts are strictly non-transferable. Account holders may not sell, lease, sublicense, assign, share, or otherwise transfer their Integrity Line account or credentials to any third party, including contractors, affiliates, or other entities, without express prior written authorization from Integrity Line.

3. Restrictions on Account Data and Materials

All content, configurations, workflows, templates, reports, and other data generated, stored, or processed within an Integrity Line account are for use exclusively within the account by the account holder and authorized users. You may not reproduce, distribute, sell, or otherwise use these materials outside of the Services except as expressly permitted in these Legal Terms or with prior written consent from Integrity Line.

4. Exception for Contact Data

You may export or transfer contact information (names, phone numbers, email addresses, or other similar data) from your account for legitimate business purposes, provided that such actions comply with all applicable privacy laws, including the CCPA, GDPR, TCPA, and CAN-SPAM Act, as well as Integrity Line’s Privacy Policy. This exception does not permit the transfer of system configurations, intellectual property, or other account content.

5. Consequences of Unauthorized Transfer

Any attempt to transfer, share, or otherwise provide access to an account or its associated materials in violation of these terms will result in immediate account termination without refund. Integrity Line reserves the right to pursue any and all legal remedies available under applicable law.

By creating or using an account, you acknowledge and agree that these restrictions are necessary to protect the integrity, security, and proper operation of the Services.

33. PHONE MESSAGING POLICY

Compliance with Messaging Standards

All messaging transmitted via Integrity Line LLC (“Integrity Line”) systems, including all SMS or MMS communications, must comply with applicable Application-to-Person (“A2P”) messaging standards and all relevant federal, state, and local laws, including but not limited to the Telephone Consumer Protection Act (TCPA). The following rules and obligations apply:

  1. Consent (“Opt-In”)
    Users must obtain explicit consent from recipients prior to sending messages. Consent may not be bought, sold, or otherwise transferred. Sending messages to contacts without proper opt-in is strictly prohibited.

  2. Revocation of Consent (“Opt-Out”)
    All initial messages must include clear instructions enabling recipients to revoke consent, such as: “Reply STOP to unsubscribe” or equivalent. Recipients must be able to revoke consent at any time, and all opt-out requests must be honored promptly.

  3. Sender Identification
    Every initial message must clearly identify the sender—the party that obtained the opt-in from the recipient. Follow-up messages within an ongoing conversation may not require repeated identification.

  4. Prohibited Content
    Messages may not promote or reference alcohol, firearms, tobacco, gambling, adult content, or any other content restricted by applicable law.

  5. Filtering Evasion
    Messages must not include content intended to bypass carrier filters or detection mechanisms, including misspellings or non-standard opt-out phrases. Practices such as “snowshoeing” (sending identical messages across multiple numbers to evade detection) are prohibited.

Enforcement and Violations

Integrity Line will monitor compliance with these standards. Violations may result in corrective action, including:

  • Working with users in good faith to achieve compliance.

  • Suspension or permanent termination of messaging privileges, with limited notice in cases of serious violations.

SMS Ramp-Up Model

Integrity Line employs an SMS ramp-up model for all new accounts to ensure responsible messaging:

  1. Starting Level: All new accounts begin at Level 1 with a daily sending limit of 100 messages.

  2. Level Advancement: To unlock the next level, the full sending limit must be reached within a 24-hour period.

  3. Temporary Restriction: Upon reaching the level limit, accounts are restricted from sending messages for 24 hours. After this period, the next level’s sending limit is unlocked.

  4. Maximum Level: Level 8 permits sending 3,000+ messages per 24-hour period.

Notes:

  • Daily limits apply to all bulk, workflow, and automated messaging; one-to-one responses during a temporary restriction are also counted toward limits.

  • Limits reset every 24 hours.

Message Status and Do Not Disturb (DND)

Messages may be classified as: Sent, Delivered, Failed, or Undelivered.

  • Temporary DND: Can be revoked by the account administrator.

  • Permanent DND: Cannot be revoked; applies to contacts that have opted out or cannot receive messages.

  • Opt-Out Keywords: Contacts may opt out using keywords such as STOP, UNSUBSCRIBE, or UNSTOP.

Monitoring and Enforcement Thresholds

  • Violation Notifications: Sent when error rate reaches 8% or opt-out rate reaches 1%.

  • Temporary Account Restriction: Triggered when error rate reaches 12.5% or opt-out rate reaches 2.5%. Restrictions last 24 hours.

Accounts are expected to maintain compliance to prevent delivery interruptions. Permanent suspensions may occur for repeated violations.

34. ADDITIONAL CHARGES FOR USAGE-BASED SERVICES

All usage-based charges are billed in accordance with actual usage and are exclusive of any applicable taxes, surcharges, or fees. Usage-based fees are subject to change at Integrity Line’s discretion without prior notice. Subscribers remain responsible for all applicable charges associated with usage-based services.

35. ADDITIONAL ADD-ON SERVICES

Subscribers may purchase optional add-on services to extend or enhance the functionality of their Integrity Line account.

  • Billing: Add-on services are billed monthly in advance and are subject to applicable taxes, fees, or surcharges.

  • Management: Subscribers may enable or disable add-on services at any time through their account dashboard. Changes take effect at the start of the next billing cycle.

  • Usage Allowances: Certain add-on services may include usage limits. Any usage beyond these limits will be billed according to standard usage-based fees outlined in Section 34.

  • Modifications: Pricing, availability, and features of add-on services are subject to change at Integrity Line’s discretion.

  • Cancellation: Cancelling add-on services does not affect the primary service agreement.

36. CONTACT US

To resolve complaints, request additional information, or report violations related to Integrity Line services, please contact us as follows:

Email: [email protected]
Phone: 541-377-1279

Integrity Line

Integrity is our name, and our business model.

© 2026 Integrity Line. All rights reserved.

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