Terms of Service

Effective Date: January 1, 2026
Last Updated: January 1, 2026

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING OUR WEBSITE OR SERVICES.

By accessing or using the website, software, platform, or communications provided by Integrity Line LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our website or services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our services constitutes acceptance of the revised Terms.

1. Description of Services

Integrity Line LLC is a software as a service (SaaS) company. We provide cloud-based platform services, customer relationship management (CRM) tools, automation solutions, and related software services designed to serve both individual users and business clients.

Our platform enables users to manage contacts, automate communications, schedule appointments, track leads, and streamline business operations. All services are provided on a subscription or usage basis as described on our website or in your service agreement.

No Professional Advice:
Information provided through our website, emails, SMS messages, or support channels is for general informational purposes only. It does not constitute legal, tax, accounting, or professional advice. You should consult with qualified professionals before making business or financial decisions.

2. Eligibility

By using our services, you represent and warrant that:

• You are at least 18 years of age or the age of legal majority in your jurisdiction.

• You have the legal capacity to enter into binding contracts.

• All information you provide to us is true, accurate, current, and complete.

• If you are using our services on behalf of a business or organization, you have authority to bind that entity to these Terms.

We reserve the right to refuse service, terminate accounts, or cancel transactions at our sole discretion.

3. User Accounts and Information

To access certain features of our services, you may be required to provide personal information, including but not limited to your name, email address, phone number, and mailing address.

You agree to:

• Provide accurate, current, and complete information.

• Maintain the security of any account credentials.

• Promptly update your information if it changes.

• Accept all responsibility for activity that occurs under your account.

We are not liable for any loss or damage arising from your failure to maintain accurate account information or secure your account.

4. Data Collection Transparency

We collect personal information directly from you when you voluntarily provide it, as well as automatically when you interact with our platform.

Information You Provide Directly:

• Identifiers: Name, email address, phone number, and mailing address

• Account credentials and profile information

• Payment and billing information

• Communications and support inquiries

Information Collected Automatically:

• Device and usage data: IP address, browser type, operating system, referring URLs, pages viewed, and interaction data

• Cookies and similar technologies to improve functionality and analyze usage

We do not collect: Sensitive financial account numbers, Social Security numbers, or health information through standard account registration unless explicitly required for a specific service and secured accordingly.

5. SMS Communications and Compliance

This section governs all text message (SMS) communications between Integrity Line LLC and you. It applies to all A2P 10DLC, marketing, transactional, and informational messages sent through our platform.

5.1 Explicit Consent

Before sending any SMS messages, we obtain your express written consent. You may provide consent through:

• Checking an opt-in box on our web forms

• Texting a designated keyword to our business number

• Verbally consenting during a call (documented by us)

• Signing a physical or electronic consent form

Consent is never a condition of purchasing any product or service. You may use our platform and services without agreeing to receive SMS messages, though certain features (such as appointment reminders or security alerts) may be limited.

5.2 Opt-Out Instructions

You may cancel SMS messages at any time. To opt out:

• Text STOP to any message you receive from us

• Email [email protected] with your opt-out request

• Call us at 541-377-1279 and request removal from SMS communications

Upon receipt of your opt-out request, we will immediately cease sending SMS messages to your number. You will receive one final confirmation message confirming your opt-out. Please allow up to 24 hours for full processing across all systems.

5.3 Opt Back In (Rejoining)

If you previously opted out and wish to receive SMS messages again, you may:

• Text START or JOIN to our business number

• Complete a new opt-in form on our website

• Call us at 541-377-1279 and request reactivation

Your opt-in will be effective upon completion of the selected method. Standard message rates will apply.

5.4 Message Details

• Types: Marketing and promotional offers, appointment reminders, account updates, billing notices, security alerts, service notifications, and platform updates.

• Frequency: Message frequency varies based on your account activity and preferences. You may receive up to 10 messages per week during active periods.

• Timing: Messages are generally sent between 8:00 AM and 9:00 PM in your local time zone, in accordance with TCPA restrictions.

• Rates: Message and data rates may apply based on your wireless carrier plan. Integrity Line LLC does not charge you directly for SMS messages, but your wireless carrier may charge standard messaging rates.

• Carriers: Supported carriers include major U.S. wireless providers. Carrier coverage and delivery are not guaranteed.

5.5 Prohibited Content

Integrity Line LLC strictly prohibits the transmission of:

• Obscene, profane, or sexually explicit content

• Content that promotes violence, illegal activity, or discrimination

• Fraudulent, deceptive, or misleading messages

• Spam, unsolicited bulk messages, or unwanted commercial content

• Content that violates any federal, state, or local law

• Malicious links, malware, phishing attempts, or harmful code

You may not use our platform to send messages that violate the CTIA Messaging Principles and Best Practices or carrier acceptable use policies. Violations may result in immediate account suspension or termination.

5.6 Disclaimers

• We are not responsible for delayed, failed, or misdirected deliveries caused by carrier issues, network congestion, incorrect phone numbers, device incompatibility, or technical failures.

• We are not liable for any charges incurred from your wireless carrier.

• Message delivery is not guaranteed and may be affected by factors outside our control.

• You are responsible for maintaining an active, valid mobile number and notifying us promptly of any changes.

5.7 Compliance with Industry Standards

Integrity Line LLC adheres to:

• CTIA Messaging Principles and Best Practices

• Mobile Marketing Association (MMA) guidelines

• Cellular Telecommunications Industry Association (CTIA) standards

• Carrier acceptable use policies and messaging requirements

We regularly review and update our messaging practices to remain compliant with evolving industry standards.

5.8 Legal Compliance Note

Our SMS program complies with:

• The Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227

• A2P 10DLC (Application-to-Person 10-Digit Long Code) regulations

• The CAN-SPAM Act (where applicable to commercial email and messages)

• State telemarketing and privacy laws, including but not limited to California and Florida regulations

Violations of these laws by users of our platform are grounds for immediate account termination and may result in legal action.

5.9 Consistency

These Terms are consistent with and incorporate by reference our Privacy Policy. In the event of any conflict between these Terms and the Privacy Policy regarding data collection, use, retention, or SMS practices, the more protective standard shall apply. Both documents are maintained with synchronized updates. If we amend our Privacy Policy in a way that affects SMS compliance, we will update this section accordingly.

5.10 Help Instructions

For help with SMS messages:

• Text HELP to our business number for automated assistance information

• Email [email protected]

• Call 541-377-1279 during normal business hours

We will respond to help requests as promptly as possible, typically within 1 to 2 business days.

5.11 Transparency

We are transparent about our SMS practices:

• We clearly disclose what types of messages you will receive before you opt in

• We explain how your mobile number will be used, stored, and protected

• We do not use your mobile number for any purpose beyond the communications you have authorized

• We provide these clear terms at the point of opt-in and maintain them on our website

5.12 Accessibility

If you require these SMS terms in an alternative format (for example, large print, screen-reader optimized,

or audio), please contact us at [email protected] or 541-377-1279. We will provide accessible formats at no cost.

6. No Sharing or Selling Mobile Data

Integrity Line LLC does not sell, rent, lease, or share your mobile phone number or SMS opt-in data with third parties for their own marketing or promotional purposes.

Your mobile contact information and consent status are used solely by Integrity Line LLC to communicate directly with you. We do not disclose your mobile data to affiliates, partners, advertisers, or data brokers for independent use.

7. Permitted Sharing

While we do not sell your information, we may share your personal data in the following limited circumstances:

Service Providers:
We may share information with trusted third-party service providers who assist us in operating our platform and business. This includes:

• Cloud hosting and infrastructure providers

• Payment processors

• Email and SMS delivery services

• Customer support and analytics providers

These providers are contractually bound to use your information only for the specific services they perform on our behalf and are prohibited from using it for their own purposes.

Legal Compliance:
We may disclose information if required by law, subpoena, court order, or government regulation, or if necessary to protect our rights, property, or safety, or that of our users or the public.

Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

No Other Sharing:
Except as described above, we do not share your personal information with any other third parties.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Security Measures Include:

• SSL/TLS encryption for data transmitted through our platform

• Secure access controls and authentication for internal systems

• Regular monitoring and updates to our security infrastructure

• Limited employee access to personal data on a need-to-know basis

No System is Perfect:
While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain strong protections.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention Guidelines:

• Active Accounts: Information is retained for the duration of your subscription or service relationship plus any legally required period.

• SMS Consent Records: Opt-in and opt-out records are maintained for at least four (4) years to demonstrate TCPA and A2P 10DLC compliance.

• Inactive Records: After a reasonable period, inactive data may be securely deleted or anonymized unless retention is required by law or for legitimate business purposes.

10. User Rights

Depending on your location and applicable law, you have the following rights regarding your personal information:

Access and Correction:
You may request access to the personal information we hold about you and request corrections to inaccurate or incomplete data.

Deletion:
You may request that we delete your personal information. We will comply unless retention is required by law or for legitimate business purposes.

Opt-Out of Communications:

• Email: Click the "Unsubscribe" link in any marketing email.

• SMS: Text STOP to our business number to cease all text communications.

• Phone Calls: Ask to be placed on our internal Do-Not-Call list.

Non-Discrimination:
We will not discriminate against you for exercising any of your privacy rights.

Authorized Agents:
You may designate an authorized agent to make requests on your behalf. We may require verification of the agent's authority and your identity.

11. CCPA Compliance / California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) grant you specific rights regarding your personal information.

Right to Know:
You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purpose for collection, and the categories of third parties with whom we share it.

Right to Delete:
You may request deletion of your personal information, subject to certain exceptions under California law.

Right to Correct:
You may request correction of inaccurate personal information.

Right to Opt Out of Sale or Sharing:
Integrity Line LLC does not sell your personal information for monetary consideration. We also do not share your personal information with third parties for cross-context behavioral advertising. Because we do not engage in these activities, no opt-out mechanism is necessary, but if our practices change, we will update this policy and provide an opt-out method.

Right to Limit Use of Sensitive Personal Information:
To the extent we collect data classified as "sensitive" under California law, we limit its use to the purposes necessary to provide our services or as permitted by law.

Right to Non-Discrimination:
We will not discriminate against you for exercising your CCPA rights.

Right to Appeal:
If we deny your request, you have the right to appeal our decision by contacting us using the information below.

Shine the Light:
Under California's "Shine the Light" law, California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. Integrity Line LLC does not disclose personal information to third parties for their direct marketing purposes.

How to Submit a CCPA Request:
To exercise any of the above rights, please contact us using the information in the Contact Information section below. We will verify your identity before processing your request.

12. Intellectual Property

All content on our website and materials provided by Integrity Line LLC, including text, graphics, logos, images, videos, software, code, and downloadable resources, is the property of Integrity Line LLC or its licensors and is protected by United States and international copyright, trademark, and intellectual property laws.

You may not:

• Reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any of our content without prior written consent.

• Use our trademarks, service marks, or trade dress in connection with any product or service that could cause confusion or disparage our brand.

• Reverse-engineer, decompile, or attempt to extract the source code of any software or tools we provide.

• Use our platform to build a competing product or service.

You are granted a limited, non-exclusive, non-transferable license to access and use our platform and content for your personal or internal business purposes in accordance with these Terms.

13. Prohibited Conduct

You agree not to use our website or services to:

• Violate any federal, state, or local law or regulation.

• Transmit any unlawful, fraudulent, defamatory, obscene, or harmful content.

• Impersonate any person or entity or misrepresent your affiliation with any person or entity.

• Interfere with or disrupt the security, integrity, or performance of our website or services.

• Use automated systems (bots, scrapers, spiders) to access our platform without authorization.

• Harvest or collect email addresses, phone numbers, or other contact information of other users.

• Submit false or misleading information in any application, form, or inquiry.

• Upload viruses, malware, or other harmful code.

• Use our platform to send unauthorized or unsolicited communications (spam).

We reserve the right to investigate and take appropriate legal action against anyone who violates these provisions.

14. Third-Party Links and Services

Our website may contain links to third-party websites, tools, or services that are not owned or controlled by Integrity Line LLC. We do not endorse, assume responsibility for, or guarantee the accuracy of any third-party content, products, or services.

Your interactions with third-party providers are governed by their respective terms and privacy policies. We encourage you to review those documents before providing any personal information or engaging in transactions.

15. Disclaimers

OUR SERVICES AND ALL RELATED CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the fullest extent permitted by law, Integrity Line LLC disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

• Warranties that our services will be uninterrupted, timely, secure, or error-free.

• Warranties regarding the accuracy, reliability, or completeness of any information or results obtained through our services.

No Guarantee of Results:
Use of our platform does not guarantee business growth, lead generation, or any specific outcome. Results depend on many factors outside our control.

No Professional Advice:
Information provided through our platform or support channels is general in nature and does not constitute professional advice. You are responsible for your own business decisions.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Integrity Line LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, resulting from:

• Your access to or use of (or inability to access or use) our services.

• Any conduct or content of any third party on or through our services.

• Unauthorized access, use, or alteration of your transmissions or content.

• Decisions you make based on information provided through our platform, support, or educational materials.

• Errors, omissions, or delays in SMS or email communications.

• Platform downtime, data loss, or service interruptions.

In no event shall our total liability to you exceed the amount you have paid us for services in the twelve (12) months immediately preceding the event giving rise to liability, or $500.00, whichever is greater.

17. Indemnification

You agree to defend, indemnify, and hold harmless Integrity Line LLC, its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of our website or services.

• Your violation of these Terms.

• Your violation of any third-party right, including intellectual property or privacy rights.

• Any negligent, fraudulent, or unlawful conduct by you.

• Your use of our platform to communicate with your own contacts or customers.

18. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law principles.

Any legal action or proceeding arising out of or relating to these Terms or your use of our services shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona. You consent to the personal jurisdiction and venue of such courts.

19. Dispute Resolution

Informal Resolution First:
We encourage you to contact us directly at [email protected] or 541-377-1279 to resolve any dispute informally before pursuing formal legal action. Most concerns can be resolved quickly through direct communication.

Arbitration Agreement:
Any dispute, controversy, or claim arising out of or relating to these Terms or our services that cannot be resolved informally shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in Phoenix, Arizona, unless otherwise agreed.

Class Action Waiver:
You agree that any proceedings, whether in arbitration or court, will be conducted only on an individual basis and not as a class action, collective action, private attorney general action, or other representative proceeding. You waive any right to participate in class claims against Integrity Line LLC.

Exceptions:
Notwithstanding the above, either party may bring an individual action in small claims court or seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.

20. Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including but not limited to a breach of these Terms.

Upon termination:

• All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

• You remain liable for all amounts due up to the date of termination.

You may discontinue use of our services at any time.

21. Electronic Communications and E-SIGN Consent

By using our services and providing your email address and phone number, you consent to receive electronic communications from us, including emails and platform notifications. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

SMS communications are governed separately by Section 5 of these Terms.

22. Accessibility

We are committed to making these Terms accessible to all users. This document is available in clear, plain language on our website. If you require this policy in an alternative format (for example, large print or screen-reader optimized), please contact us using the information below, and we will provide it at no cost.

23. Policy Updates

We may update these Terms from time to time to reflect changes in our practices, legal requirements, or business operations. If we make material changes, we will notify you by posting the updated Terms on our website with a revised "Last Updated" date. For significant changes affecting SMS consent or data use, we may also send you a direct notice via email or SMS where permitted. Your continued use of our services after any changes constitutes acceptance of the updated Terms.

24. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

25. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on our website, constitute the entire agreement between you and Integrity Line LLC regarding your use of our services. No waiver of any provision shall be effective unless in writing signed by Integrity Line LLC.

26. HIPAA Compliance Add-On Agreement

This HIPAA Compliance Add-On Agreement ("HIPAA Add-On") is entered into by and between Integrity Line LLC ("Integrity Line," "we," "us," or "our") and the customer ("Customer," "you," or "your") and supplements the Integrity Line Terms of Service and any applicable Subscription Agreement (collectively, the "Agreement").

This HIPAA Add-On governs the activation, use, pricing, and permanence of HIPAA-enabled services offered by Integrity Line.

1. HIPAA Activation and Account Designation

Upon Customer's request for, or acceptance of, HIPAA-compliant services, and upon Integrity Line's confirmation of activation, the Customer's account shall be permanently designated as a HIPAA-enabled account ("HIPAA-Enabled Account").

This designation is applied at the account level and is implemented to meet heightened administrative, technical, and organizational safeguards required under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and its implementing regulations.

2. Irrevocability of HIPAA Status

Due to the security architecture, compliance controls, and regulatory obligations associated with HIPAA compliance:

• HIPAA-Enabled Accounts may not be downgraded to non-HIPAA accounts.

• HIPAA compliance may not be disabled, removed, or reversed once activated.

• No request, action, or account modification by Customer shall remove the HIPAA designation.

• Customer expressly acknowledges and agrees that this restriction is permanent and non-negotiable.

3. Pricing Lock and Continuity

Upon activation of HIPAA compliance:

• The applicable HIPAA compliance pricing is locked in for the life of the account.

• HIPAA pricing reflects the increased compliance, monitoring, and infrastructure obligations borne by Integrity Line.

• HIPAA pricing is not subject to downgrade or removal while the account remains in existence.

4. Effect of Cancellation and Reactivation

If Customer cancels, suspends, or otherwise terminates the account for any reason, and later elects to reactivate services:

• The account shall automatically resume as a HIPAA-Enabled Account.

• The same HIPAA compliance status, safeguards, and obligations shall apply.

• The account shall resume at the same HIPAA pricing and compliance tier in effect prior to cancellation, unless otherwise required by law.

• No reactivation shall convert the account to a non-HIPAA plan.

5. Customer Acknowledgments and Responsibilities

By activating HIPAA compliance, Customer expressly acknowledges and agrees that:

• The HIPAA designation materially alters the security, data handling, and compliance posture of the account.

• The permanence of HIPAA status is required to protect the integrity of regulated data environments.

• Customer is responsible for ensuring its own HIPAA compliance obligations, including appropriate use, access controls, user permissions, and workforce training.

• Integrity Line does not provide legal or regulatory advice, and Customer remains solely responsible for determining whether HIPAA compliance is required for its business operations.

6. Governing Terms and Enforcement

This HIPAA Add-On is legally binding upon activation and shall survive account cancellation or suspension. In the event of a conflict between this HIPAA Add-On and the Terms of Service, this HIPAA Add-On shall control with respect to HIPAA-related matters.

Integrity Line reserves the right to enforce this policy to the fullest extent permitted by law.

7. Acceptance

Activation of HIPAA compliance, whether through written request, electronic confirmation, checkbox acceptance, invoice payment, or account configuration, constitutes Customer's affirmative acceptance of this HIPAA Add-On Agreement.

27. Contact Information

For questions about these Terms, please contact us:

Integrity Line LLC
19011 West Medlock
Litchfield, AZ 85340

Email: [email protected]
Phone: 541-377-1279